Check your contract before you arrange a tow.

If you are on the roadside now

1. 01

   Get somewhere safe first.

   Off the travel lane, hazards on. Everything below can wait two minutes.

2. 02

   Find the roadside contact in your contract.

   Your contract or its welcome materials say whether roadside help is included and whom to call. It may not be the dealership you bought the vehicle from, or the claims line below.

3. 03

   Tell them where you want the vehicle taken.

   You can name a service center from this directory. Deciding before the truck arrives saves a second tow you would pay for.

4. 04

   Ask what the tow covers before it starts.

   Ask whether the tow is included, any distance or cost limits, and whether it must be arranged through them. Your contract decides; we cannot.