Troubleshooting

Questions to ask before authorizing a repair

A short, calm checklist creates a shared understanding of what the shop will do and what could change.

Diagnosis

Ask what was tested, what result points to the recommended repair, and whether additional testing could change the recommendation.

Ask what parts, labor, fees, and taxes are included; what requires new authorization; and how replaced parts will be handled.

Confirm who contacts the administrator, what authorization is needed, what is excluded, and what written part and labor coverage the shop supplies.