Business Terms

Part B: Businesses (shops and administrators)

13. Your listing

This Part is the agreement between ServicedCar and each shop, service contract administrator, or other business that creates a listing (a “Business”). A Business accepts it by checking the box at business signup.

Each Business is solely responsible for its listing and agrees to:

• keep its information accurate and current, including address, hours, services, labor rates, repair times, accepted service contracts, and guarantees, and fix errors promptly;
• have a reasonable basis for every claim it makes, and hold every license, permit, registration, and insurance policy its business requires;
• make clear that any guarantee or warranty it offers is its own, and make the full terms, exclusions, and claim steps available to customers;
• never state or suggest that ServicedCar, or any administrator, backs or endorses its work unless that is true and documented in writing;
• list an administrator relationship only if it is accurate, and remove it promptly when it ends;
• follow all laws that apply to its business, including repair estimate and authorization, consumer protection, advertising, privacy, and communications laws; and
• use only logos, photos, and materials it has the right to use.

A new listing appears in the directory only after we review the signup. We may reformat listings and may remove or suspend any listing we believe is inaccurate, misleading, unlawful, disputed, or in breach of these Terms.

A shop can hide its listing from its dashboard at any time, and any Business can ask us to hide its listing or close its account. When it closes its account, the Business chooses whether we remove its listing completely or keep it as a free listing.

14. Driver information you receive

A Business that receives a driver’s information through the Service may use it only to respond to that driver’s request and provide the services the driver asks for. The Business must:

• not sell, rent, or share it, or use it for unrelated marketing, without the driver’s separate permission where the law requires;
• not use any vehicle record to identify, locate, or contact a vehicle’s owner or former owner;
• protect it with reasonable security, limit access to staff who need it, and remove former staff promptly;
• tell us without undue delay, and within 72 hours when practicable, after discovering unauthorized access to its ServicedCar account or to driver information it received through the Service, and cooperate with any investigation and any notice the law requires; and
• follow all laws on calls, texts, and emails, including consent rules for marketing texts and automated calls.

Each Business is an independent contractor. It alone is responsible for its staff, estimates, repair authorizations, workmanship, parts, prices, taxes, safety, customer contracts, guarantees, and every other part of its dealings with customers.

15. Free and paid plans

Listing on ServicedCar is free. Paid plans are not offered yet. When we offer them, they will be billed monthly, the features, price, and any trial for each plan will be shown before purchase, and that checkout description will be part of these Terms. These rules will then apply:

• Free trials. We may offer a free trial of at least one month, at Optimized Star LLC’s discretion. Before a trial starts we will tell you whether it becomes a paid plan, the price, and how to cancel. We will not charge you without your agreement.
• Automatic renewal. PAID PLANS RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT PRICE, AND YOUR PAYMENT METHOD WILL BE CHARGED, UNTIL YOU CANCEL. We will show these renewal terms and get your agreement before your first charge, and email you a confirmation.
• Cancel any time. Cancel online in your account’s billing settings, or email admin@servicedcar.com. Cancelling stops future renewals. Paid features continue until the end of the period you already paid for; then your account moves to the free plan.
• Payments. Payments are processed by Stripe, Inc. We do not store full card numbers. You authorize us and Stripe to charge your payment method for all fees and applicable taxes.
• Failed payments. If a payment fails, we may retry it. If it is still unpaid 30 days later, paid features end and your account moves to the free plan. This does not mean anything negative about your business.
• Price changes. We will give at least 30 days’ notice before a price increase. It applies from your next billing period, and you may cancel before then.
• Refunds. Fees are nonrefundable except where the law requires, or if we end your paid plan for a reason other than your breach, in which case we refund the unused part of the current period.
• Taxes and amounts owed. Prices exclude taxes unless stated. Fees for periods already provided stay due even if your plan ends. If you dispute a charge with your bank instead of contacting us first, we may pause paid features while the dispute is resolved.

A paid plan buys features, not position. Paying never moves a Business higher in search results, and it does not buy any number of leads or customers, or any endorsement. We do not guarantee leads, requests, bookings, revenue, or search position. Offers or coupons a Business posts are its own, and their terms are between that Business and its customers.

16. Business responsibility for claims

Each Business will defend, indemnify, and hold harmless ServicedCar and its members, managers, employees, and agents from all claims, damages, losses, penalties, and costs (including reasonable attorneys’ fees) arising from: its repairs, services, parts, prices, estimates, guarantees, or warranties; its employees and contractors; its listing and content; its use of customer information; any security incident involving its account or systems; or its violation of law or these Terms.